If you miss your appointment, cancel or change your appointment with less than 12 hours notice, you will still be charged for your session without a make-up.
This policy is in place out of respect for our tutors and our clients. Cancellations with less than 12 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
If you need to cancel a session and you give proper notice, you will have the opportunity to reschedule your appointment with your tutor on their calendar page.